Privacy Policy

Introduction

Welcome to the Privacy Policy for Arabian Vistas. We are fundamentally committed to protecting the privacy and security of our travelers' personal information. This policy outlines how we collect, use, protect, and handle your personal data when you engage with us to plan and embark on a bespoke journey in the Arab world, use our website, or interact with our travel planning services. Your trust is the foundation of our business, and we take our responsibility to protect your data with the utmost seriousness.

Information We Collect

To design and execute your personalized tour of the Middle East and North Africa, we may collect and process the following information:

• Traveler & Contact Details: Your full name, email address, phone number, and physical address. For all travelers in your party, we require full names as they appear on passports for booking flights and hotels.
• Travel & Itinerary History: Details of your past trips with us, including destinations visited (e.g., Morocco, Egypt, Jordan), accommodation preferences (e.g., riads, luxury camps), and feedback to enhance future journeys.
• Payment Information: Your payment details are processed securely by our certified third-party payment gateways to handle deposits and final payments. We do not store your full credit card details on our servers.
• Essential Travel & Logistical Information: Data required to secure bookings and ensure a smooth journey, such as passport details, visa information, dates of birth, dietary requirements, known allergies, medical conditions you choose to disclose, and your international flight details for arranging airport transfers.
• Trip Planning & Consultation Details: Information you provide during our Discovery Calls and planning process, including your interests (e.g., archaeology, cuisine, desert landscapes), desired travel pace, budget, and specific preferences that allow us to craft your bespoke itinerary.
• Travel Advisor & Partnership Details: Information related to professional travel agency accounts, including IATA numbers, company details, and client preferences for crafting collaborative itineraries.
• Technical Data: Your IP address, browser type, operating system, and device information when you visit our website, collected for security, performance, and analytical purposes.
• Website Usage Analytics: Anonymized data collected via cookies and similar technologies to improve our website's functionality, user experience, and the relevance of our tour information.
• Post-Trip Feedback: Testimonials, reviews, and feedback provided to our team or through post-trip surveys, which may include photographs from your trip if you choose to share them with us for marketing purposes with your explicit consent.

How We Use Your Information

Your data is essential for us to perform the following functions:

• Craft and book your bespoke itinerary in the Arab world, which includes securing accommodations, domestic flights, private vehicles, expert local guides, and activity reservations on your behalf.
• Manage your client profile, providing access to your travel history and simplifying the planning process for future trips with us.
• Improve our tour offerings, discover new authentic experiences, and enhance our website's features based on traveler interactions and feedback.
• Communicate with you regarding itinerary proposals, booking confirmations, pre-departure information, and (with your explicit consent) newsletters about new destinations like Saudi Arabia or special travel opportunities.
• Provide expert travel planning support before your trip and deliver 24/7 on-the-ground assistance during your journey.
• Prevent fraudulent activity and ensure the security of our clients and our booking platform.
• Comply with all applicable legal, financial, and travel industry record-keeping obligations in the UAE and other relevant jurisdictions.

Data Security

We implement rigorous, state-of-the-art security measures to protect all client data. This includes end-to-end SSL/TLS encryption for all data transmitted to and from our website, secure cloud infrastructure for itinerary and client records, and strictly limited, role-based internal access to sensitive information. All personal details are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

To make your trip a reality, we must share necessary information with our essential, trusted service providers across the Middle East and North Africa. These include hotels, riads, desert camps, domestic airlines, private guides, activity providers, and transportation companies. These partners operate under their own strict privacy policies and are only provided with the information essential to perform their specific service (e.g., your name for a hotel reservation, dietary needs for a cooking class). We may be required to disclose certain data to law enforcement or government authorities if compelled by law. We will never sell your personal data to third-party marketers.

Your Rights

As a client of Arabian Vistas, you have the right to:

• Request access to the personal data and travel history we hold about you.
• Update or correct your personal information at any time by contacting your Travel Specialist or our main office.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email newsletter.
• Request the deletion of your personal data, subject to our legal obligations to maintain certain records for a specific period (e.g., for financial auditing and liability purposes).
• Request the modification or removal of any tour reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as itinerary updates and pre-departure information) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our clients via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.